FCA

Financial Conduct Authority (UK)

Medium Impact

FCA says Anthony Jones (UK) Limited has stopped regulated activity and urges customers to verify insurance cover

Published

Jul 16, 2026

Effective

Jul 9, 2026

Topics

Insurance distribution, Broker restrictions, Customer communications, Policy validation, Complaints handling

Executive Summary

The FCA has issued a customer-facing notice stating that Anthony Jones (UK) Limited, an insurance broker and intermediary, agreed from 9 July 2026 to stop carrying out any regulated activity. The FCA says this means the firm cannot provide services on behalf of an insurer, including selling new insurance policies, offering renewals, or giving advice to new or existing consumers, while the FCA continues engaging with the firm. Customers who purchased insurance through Anthony Jones (UK) Limited are urged to contact the insurer or underwriter named in their policy documentation to confirm whether cover is valid and whether payments made have been received. This is not a market-wide rule change, but it creates immediate operational and conduct-risk implications for insurers, underwriting agencies, brokers, claims handlers and customer-service teams connected to policies placed through the firm. Businesses should treat the notice as a routing, customer-support and policy-validation event, ensuring enquiries, renewals, complaints and payment checks are redirected away from the intermediary and handled by the appropriate insurer or underwriter.

What Changed

newAnthony Jones (UK) Limited restricted from regulated activity

Anthony Jones (UK) Limited acted as an insurance intermediary.

New

Anthony Jones (UK) Limited cannot carry out regulated activity.

newNo insurer-facing services by the intermediary

Customers may have interacted with Anthony Jones (UK) Limited for intermediary services.

New

Customers should not rely on Anthony Jones (UK) Limited for new sales, renewals or advice.

modifiedCustomer policy-validation route

Customers may have contacted the intermediary about policy status.

New

Customers should contact the named insurer or underwriter directly.

modifiedPayment confirmation route

Payment queries may have been handled through the intermediary.

New

Payment receipt should be confirmed with the insurer or underwriter named on the policy documentation.

modifiedComplaint escalation path

No specific complaint route was highlighted in this FCA notice.

New

Complain to Anthony Jones (UK) Limited first, then escalate to the Financial Ombudsman Service if appropriate.

Business Impact

Who is affected

Directly affected

Anthony Jones (UK) Limited and customers who purchased insurance policies through the firm.

Indirectly affected

insurers, underwriters, underwriting agencies, coverholders, claims handlers, premium finance providers, replacement brokers and customer-service teams receiving enquiries about policies placed through the firm.

Jurisdictions

United Kingdom

Business processes

Customer contact routing and scripts, Policy validity checks, Premium and payment reconciliation, Renewal handling, Complaints intake and escalation, Claims triage for policies placed through the intermediary, Intermediary oversight and distribution-chain monitoring

Estimated effort

Medium

Compliance risk

Medium

Affected Reports

Policy validation enquiry log for Anthony Jones (UK) Limited customersPremium receipt and insurer remittance reconciliation controlRenewal redirection and advice-request controlCustomer complaint register entries relating to Anthony Jones (UK) LimitedIntermediary appointment, permission and restrictions monitoring record

Field	Validation rule
Insurer or underwriter named on policy documentation	Use the insurer or underwriter named in the policy documentation, including the policy schedule and terms and conditions, as the direct contact for policy-validity and payment-receipt checks.
Policy validity status	Confirm directly with the named insurer or underwriter whether the insurance policy is valid and cover remains in place.
Payment receipt status	Confirm directly with the named insurer or underwriter whether payments made by the customer have been received.
Complaint response timing	If a customer remains unhappy with the outcome of a complaint to Anthony Jones (UK) Limited, or receives no response within 8 weeks, the FCA notice says the complaint can be referred to the Financial Ombudsman Service.
Firm contact and status reference	Use the FCA Firm Checker for Anthony Jones (UK) Limited firm details referenced by the FCA notice.

Recommended Actions

7 suggested next steps· derived from source analysis

1
AI generatedStep 1 of 7
Confirm whether any in-force, pending renewal, claims or payment records involve Anthony Jones (UK) Limited and flag them for direct insurer or underwriter handling.
2
AI generatedStep 2 of 7
Update customer-service scripts so staff do not direct customers back to Anthony Jones (UK) Limited for new policies, renewals or advice and instead route them to the named insurer or underwriter.
3
AI generatedStep 3 of 7
Set up a short-term reconciliation control to confirm that premiums or other payments linked to the intermediary have reached the relevant insurer or underwriter.
4
AI generatedStep 4 of 7
Review renewal pipelines to identify policies that may require alternative distribution arrangements or direct insurer communication.
5
AI generatedStep 5 of 7
Ensure complaint teams record Anthony Jones (UK) Limited-related complaints accurately and explain the Financial Ombudsman Service escalation route where applicable.
6
AI generatedStep 6 of 7
Monitor the FCA Firm Checker and FCA news page for any change to the firm’s status or further regulatory communication.
7
AI generatedStep 7 of 7
For firms with delegated authority or appointed distribution relationships, review intermediary oversight controls to confirm similar restrictions would be detected and actioned promptly.

Timeline

effective date

Jul 9, 2026

Anthony Jones (UK) Limited agreed to stop carrying out regulated activity.

publication

Jul 17, 2026

FCA published customer notice urging policyholders to check their insurance policy with the named insurer or underwriter.

Sources

AI-generated analysis is based on the following primary sources. Always verify against the official publication.

News storyFinancial Conduct AuthorityJul 17, 2026
Customers of Anthony Jones (UK) Limited urged to check their insurance policy ↗
https://www.fca.org.uk/news/news-stories/customers-anthony-jones-uk-limited-urged-check-insurance-policy
Regulatory register toolFinancial Conduct AuthorityDate not specified
FCA Firm Checker ↗
https://www.fca.org.uk/consumers/fca-firm-checker
Consumer guidanceFinancial Conduct AuthorityDate not specified
How to complain ↗
https://www.fca.org.uk/consumers/how-complain
Complaints guidanceFinancial Ombudsman ServiceDate not specified
Financial Ombudsman Service - How to complain ↗
https://www.financial-ombudsman.org.uk/consumers/how-to-complain

Related Evidence

Verified source support for this analysis

The evidence agent checks whether the drafted finding is supported by official publications and relevant public source material.

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